Services
Contexto is a customer experience and service innovation consultancy. We partner with you to uncover what people really care about, design highly interactive project workshops to co-create solution prototypes for customer validation, and spread a culture of customer-centered innovation throughout your organization.
If you are looking for new perspectives, getting your team unstuck, or trying a different approach to problem-solving, read more about our services below and connect with us.
If you are looking for new perspectives, getting your team unstuck, or trying a different approach to problem-solving, read more about our services below and connect with us.
Customer Experience & Service Innovation
In our fast changing world, people’s tastes, preferences, and available choices are constantly evolving. Innovation isn't just about creating new solutions, it's about understanding the problems that matter most for your stakeholders. We partner with you and your team to think differently about your challenges, unearth people’s unmet needs and hidden opportunities for innovation, and co-create solutions that resonate deeply with the people who matter most. Together we will test and validate tangible prototypes that enable better informed decision-making for next steps of development.
Meeting & Workshop Design + Facilitation
Do you want to make your in-person or remote meetings more productive and engaging? To get different outcomes we have to do things differently. Go beyond speaker panels, Power Points, and flip charts. Instead, host gatherings that engage, connect, and enable people to drive action. We can help you custom design and facilitate interactive gatherings that accelerate communication and connection among participants, build a shared understanding of key issues, and foster a sense of ownership through hands-on co-creation. Create greater value for you and your stakeholders by making the most of your time together while creating momentum for meaningful action.
Capability Development for Leaders & Teams
As the pace of change continues to accelerate, it’s more important than ever for people in organizations to collaborate effectively, foster a magnetic culture, and have the shared language and tools to deliver solutions people will love and recommend. We can create a custom approach to meet the needs of people in your organization including leadership development, customer-centered innovation skills, collaborative problem-solving, and co-creation workshop design and facilitation.
Innovation Strategy
Are your offerings aligned with and relevant to your customers? Are you looking for fresh and differentiated ways of serving them? We work with you to deepen your understanding of unmet customer needs, get clear on your intent and goals, and prioritize the opportunities and solutions that your team will pursue. We will also support you to co-develop an approach for winning support within your organization for the implementation of your new solution(s).
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