Services
Contexto is a customer experience and service innovation consultancy. We partner with you to uncover what people really care about, design highly interactive project workshops to co-create solution prototypes for customer validation, and spread a culture of customer-centered innovation throughout your organization.
If you are looking for new perspectives, getting your team unstuck, or trying a different approach to problem-solving, read more about our services below and connect with us.
If you are looking for new perspectives, getting your team unstuck, or trying a different approach to problem-solving, read more about our services below and connect with us.
Customer Experience & Service Innovation
In our fast changing world, people’s tastes, preferences, and available choices are constantly evolving. Innovation isn't just about creating new solutions, it's about understanding the problems that matter most for your stakeholders. We partner with you and your team to think differently about your challenges, unearth people’s unmet needs and hidden opportunities for innovation, and co-create solutions that resonate deeply with the people who matter most. Together we will test and validate tangible prototypes that enable better informed decision-making for next steps of development.
Innovation Strategy
Are your offerings aligned with and relevant to your customers? Are you looking for fresh and differentiated ways of serving them? We work with you to deepen your understanding of unmet customer needs, get clear on your intent and goals, and prioritize the opportunities and solutions that your team will pursue. We will also support you to co-develop an approach for winning support within your organization for the implementation of your new solution(s).
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Case Stories
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